Customer Services Department Head
Oak Lawn Public Library, Oak Lawn, Illinois
Posted: Friday, January 3, 2014
Deadline: Friday, January 24, 2014
The Oak Lawn Public Library seeks a dynamic and community-focused Department Head, Grade XII, to manage the newly developed Customer Services Department. The Department consists of circulation, reception, interlibrary loan, homebound delivery, and volunteers. The Customer Services Department Head reports to the Director, serves as a key member of the management team, and is integral in planning all Library services.
The Department Head must love working with the public and must be able to lead staff in creating a welcoming environment; must supervise the production of high-quality experiences for patrons; must understand and utilize current technology; must be able to prioritize tasks and manage time effectively; must oversee the development of procedures for circulation of materials; and must effectively supervise day-to-day operations of the Department.
This position is an exempt, 37.5 hour per week position, including daytime, evening, and weekend hours. The yearly salary starts at $55,134.24, depending on qualifications. An excellent benefits package includes health insurance; dental and vision insurance; life insurance; long-term disability insurance; IMRF pension plan; and paid vacation, sick, holiday, and personal business leave.
The Customer Services Department Head position requires a Master’s degree from an ALA-accredited library school; four years of professional library practice; progressive supervisory responsibilities; ability to work with and supervise people of diverse backgrounds; dedication to providing excellent customer service; talent to respond to patrons’ needs and concerns; knowledge of current trends; experience with budgeting and scheduling; and the talent to communicate effectively with a team.
For a detailed job description and Key Result Areas: http://www.oaklawnlibrary.org/CSDepthead.pdf
To apply, please send a cover letter, resume, and three references as Word or PDF attachments to firstname.lastname@example.org The detailed cover letter should be addressed to Jim Deiters, Director.